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Useful Information
Everything you need to know for your stay with us. From check-in, parking to payment options, you will find all the answers here.

Useful information

Check-in, Check-out

Check-in guaranteed from 4 pm.
Early check-in free of charge subject to availability and wellness use possible for early arrivals.

Check-out by 12 noon at the latest.
Late check-out possible upon availability, please contact the reception.

Cancellation conditions

Your stay can be cancelled free of charge up to 14 days before arrival.
In case of no-show, late arrival or early departure 100% of the total price will be charged.


Dogs are allowed only upon request. Please note that dogs are not allowed in the restaurant, bar and terrace.


Our GesundKunft® SPA is exclusively accessible for our hotel guests, i.e. free access to pool, steam bath, saunas and fitness room. For more information, please visit our website.

Non-smoking hotel

The Luisenhöhe is a non-smoking hotel. We do not offer indoor facilities for smokers. Outside, our courtyard terraces is at your disposal.

Opening hours restaurant LUISE

Rich breakfast with regional quality products from 7:30 a.m. – 11:00 a.m.

In the evening a choice from the menu of the day or classics from the menu from 6:30 pm to 9:30 pm


Directly at the hotel you will find our underground car park, which is connected to the hotel by an underground gallery access. The parking space in the underground garage is included in the scope of services for overnight guests.

Payment options

We accept the following payment methods:
EC, AMEX, Visa, Mastercard and cash (up to a maximum of 10.000€).

Foreign currency: Payment in foreign currencies is not possible.

Tourist Tax

The local tourist tax is 1,70€ per person (from 16 years) per night.


A transfer from or to Freiburg main train station is possible on request. It requires a minimum lead time of 24h before arrival/departure.