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Useful Information
Everything you need to know for your stay with us. From check-in, parking to payment options, you will find all the answers here.

Useful information

Check-in, Check-out

Check-in guaranteed from 4 pm.
Early check-in free of charge subject to availability and wellness use possible for early arrivals.

Check-out by 12 noon at the latest.
Late check-out possible upon availability, please contact the reception.

Cancellation conditions

Your stay can be cancelled free of charge up to 14 days before arrival.
In case of no-show, late arrival or early departure 100% of the total price will be charged.


Your four-legged friend is welcome, but we ask for your understanding that this requires your separate request. Please note that dogs are not allowed in the restaurant, at the bar and on the terrace.


Our GesundKunft® SPA is exclusively accessible for our hotel guests, i.e. free access to pool, steam bath, saunas and fitness room. For more information, please visit our website.

Non-smoking hotel

The Luisenhöhe is a non-smoking hotel. We therefore ask for your understanding that we do not offer any rooms for smokers in the indoor area. In the outdoor area our garden terrace is available for smokers.

Opening hours restaurant LUISE

Rich breakfast with regional quality products from 7:30 am – 11:00 am (Mon.-Fri.) and 7:30 am – 12:00 pm (Sat.-Sun.)

LUISES cuisine – Inspiring 4-course evening menu from 6:30 p.m. to 8:30 p.m.


Directly at the hotel you will find our underground car park, which is connected to the hotel by an underground gallery access. The parking space in the underground garage is included in the scope of services for overnight guests.

Payment options

We accept the following payment methods:
EC, AMEX, Visa, Mastercard and cash (up to a maximum of 10.000€).

Foreign currency: Payment in foreign currencies is not possible.

Tourist Tax

The local tourist tax is 1,70€ per person (from 16 years) per night.


We will be happy to organize a personal transfer for you from or to Freiburg main station. We ask for your understanding if this requires a minimum lead time of 24h before arrival/departure.